Merchant Support

We can help. Check our Frequently Asked Questions below or reach to us by email and we will get in touch shortly.

For any customer inquiries

visit our portal

For any business inquiries

sales@quadpay.com

About QuadPay
What is QuadPay?

QuadPay’s payment platform gives shoppers the choice to pay for their purchases via 4 simple, interest-free installments. QuadPay is a platform built for shoppers, that empowers you to buy now, pay over time and avoid interest repayments.

Why should I use QuadPay?

QuadPay has proven to bring new customers, increase average basket size as much as 50%, and has increased conversion rates as much as 20%. The catch? None. As a merchant, you are guaranteed up-front payment and QuadPay assumes all chargeback and fraud risk.

What are the fees?

Just like the Paypal’s and Visa’s of the world we charge a merchant processing fee. Typically it is a little higher than credit cards, but don’t worry this is inclusive of all of the Merchant fees you’re paying now as well as covering fraud and chargeback risk.

How is this different from any other payment plan option?

QuadPay is simple. We are a 2-3 step process that requires only your customer’s date of birth telephone number. There are no hidden fees, no hard credit checks, and it’s always interest-free.

How do payments work?

We use Stripe to receive and transfer funds to our merchants. Setting up an account is a simple and secure process, QuadPay does not have access to any of the information you share with Stripe. QuadPay will transfer funds to you on a daily basis.

What platforms do you support?

We are working on integrating with new platforms everyday. Currently we integrate with:

  • Custom API
  • Shopify
  • Woo Commerce
  • Magneto
  • Salesforce Commerce Cloud
  • Oracle Commerce
  • Spree
Where does QuadPay live on my site?

Customers will see a very simple QuadPay widget on the product page, sitting below the headline showing the amount when split over 4 installments. The widgets and modals can be customized to your brand and site upon request. QuadPay will appear a second time at checkout under the payment options, however you can include QuadPay on any page, such as on the homepage as a promo banner or popup.

Become a QuadPay Merchant
How do I apply?

We would love to connect to hear more about your business. Please provide just a contact name and email via this link https://www.quadpay.com/sign-up/ and a team member will be in touch shortly.

How does the 30-Day Risk Free Guarantee Work?

We understand that our pricing might seem high compared to your standard merchant process fee, however on average QuadPay delivers a up to a 20% increase in AoV conversion rate and up to 60% increase in AoV.


We understand this sounds too good to be true so we want you to be able to try QuadPay risk free so that you can experience this for yourself.


If you are not 100% satisfied with your sales results when using QuadPay, we will refund the difference between your merchant processing fee and QuadPay's pay-as-you-go pricing.


Simply notifying our team in writing within 30-days of your first transaction by emailing partners@quadpay.com and our team will close your account and issue a refund.


QuadPay assumes the standard merchant processing fee used by Stripe, Braintree and PayPal of 2.9% + 30c per transaction.

Your QuadPay Merchant Account
What if I choose to discontinue using QuadPay on my site?

We do not lock you in, QuadPay can simply be removed from your site at any time you wish.

Payments
When do we get paid?

Our merchants get paid immediately via a Stripe transfer the next day just like they would via Paypal, Visa, Mastercard…

How do I track my customer’s orders paid through QuadPay?

We have an easy to use Merchant Dashboard where you can view all order and payments.

How to refunds and returns works?

Returns are processed in exactly the same way as they are typically done. The payment is effectively credited in the next batch payments we send to the merchants. There's no need to change your current processes, and we refund the customer directly for any installments related to the purchase that the customer has already paid.